We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use and protect your information when you visit our Site.
1. What Information We Collect
We may collect and process the following personal information:
Personal Information: name, email. email, phone number, shipping/billing address:
Account Information: username, password (if applicable) and account preferences:
Transactional Data: payment information and purchase history:
Technical Data: IP address, browser type, device information and cookies:
Usage Data: pages visited, time spent on the Site and interactions:
2. How We Use Your Information:
We use your information for the following purposes:
To provide and administer the Services:
To process transactions and deliver orders:
To improve the Site and enhance the user experience:
Promotional emails: to send emails (only with your consent).
To comply with legal obligations and to protect against fraud.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience. You can manage your cookie settings in your browser.
4. Data Sharing and Third Parties
We do not sell or provide your personal data to third parties. However, we may share data with:
Service providers: payment systems, shipping companies and analytics tools.
With law enforcement authorities if required by law or to protect our rights.
In the event of a business transfer, merger, sale or acquisition of a company.
5. Supervisory Authorities
We are committed to complying with the General Data Protection Regulation (GDPR) of the European Union in processing personal data and implementing data protection practices. We cooperate with the Data Protection Commission of the Republic of Armenia (CPDP) and other governmental supervisory authorities, including those in line with the Convention (CCP).
6. Consent
In the checkout process, you need to include a checkbox for the user to acknowledge their agreement to the terms before proceeding with payment.
7. Data Security
We implement security measures to protect your data from unauthorized access, loss or misuse. However, no system is 100% secure.
8. Your Rights
Depending on your location, you may have the following rights:
Access, edit, or delete your data.
Opt out of marketing communications.
Request the portability of your data.
To exercise these rights, please contact us at:
Email: [email protected]
9. Changes to Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated effective date.
10. Payment Terms
Payment Methods: We accept all major payment cards (Visa, MasterCard). Payment Security: Our site provides secure payments by using SSL technology and trusted payment providers. Payment Confirmation: Your order will only be confirmed when the payment is successfully completed. Payment Terms: The order will only be confirmed if the payment is made within the specified time frame for receiving the order.
11. Complaints and Issues
If you have any questions or complaints about our services or products, please contact us through the following channels:
Complaints Procedure: Complaints should be sent to our email address: [email protected]. We are committed to responding to any complaint within 14 days.
Complaint Review: Your complaint will be reviewed and addressed by our team. If the issue cannot be resolved without additional information, we will ask you for explanations or some documents.
Results: Our goal is to resolve any issues by ensuring mutual agreement.
12. Contact Us
If you have any questions about this privacy policy, please contact us at:
Email: [email protected]
